We are a small, boutique aesthetic clinic dedicated to delivering a most personalised experience focused on natural outcomes for all of our clients. To ensure that all of our valued patients are able to have an appointment when it most suits them, we have updated our reservation and cancellation policy.
If this is your first appointment with us, first of all welcome and thank you for choosing Facelove. We will require a $50 deposit to confirm your first appointment time with us. This deposit can be used towards any treatment or products purchased on the day. If, after consultation, you decide not to proceed with treatment, it is 100% refundable. We know that life can be hectic and we welcome you to change your appointment up to 24 hours prior. If you need to change or cancel your appointment past this point, your booking fee will be donated to charity.
If you have been with us before, welcome back. You will not be required to pay a booking fee. Again, we know that sometimes it is necessary to move appointments around. We require 24 hours’ notice or you will be required to pay a $50 booking fee to secure your next appointment.
If you have any questions or concerns in regards to this policy, please do not hesitate to contact us.