Facelove Medispa is committed to protecting your privacy as a visitor to our website and as our customer. We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), which govern the way we collect, use, disclose, store, and protect your personal information.

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Mailing or billing address
• Payment details (via secure third-party processors)
• IP address and browser details
• Any other information you voluntarily provide through contact forms, subscriptions, or purchases

We may also collect non-identifying data for analytics and improvement purposes.

We collect your personal information in a variety of ways, including:

• When you visit our website
• When you complete a contact form or subscribe to our newsletter
• When you purchase a product or service
• Through cookies and similar technologies

We collect your personal information to:

• Provide you with our products and services
• Communicate with you, including marketing and promotional purposes (if you opt-in)
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations

We take reasonable steps to ensure your personal information is secure, including:

• Using SSL encryption for data transmission
• Restricting access to personal information
• Storing data on secure servers

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

We may disclose your personal information to:

• Service providers and contractors who help us operate our business
• Payment processors
• Legal or regulatory authorities if required by law
• Other parties with your consent or where legally permitted

We do not sell or rent your personal information.

Some of our third-party service providers may be located outside of Australia. By using our website, you consent to the disclosure of your information to these overseas recipients.

Our website uses cookies to:

• Enhance your browsing experience
• Analyse website traffic
• Provide targeted advertisements (if applicable)

You can choose to disable cookies via your browser settings, but this may affect website functionality

You may request access to, or correction of, your personal information by contacting us at info@facelove.com.au. We will respond within a reasonable time and in accordance with the Privacy Act.

If you have a complaint about how we handle your personal information, please contact us. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date.